Samsung and CPSC describe excessive vibration and possible top detachment within the recall scope. Exact model and serial number must be checked.
Top-Load Washers manufactured March 2011 to October 2016; United States. This page is not a brand-wide diagnosis.
The official recall concern is excessive vibration during use with possible top detachment on certain recalled top-load washers.
The recall scope is tied to model and serial eligibility, not a displayed error code.
Stop relying on ordinary troubleshooting if the washer may be in the recall scope or vibrates violently during use.
Have the model number, 15-digit serial number, purchase or manufacture timing, and recall-check result ready before contacting Samsung or a service provider.
This symptom page is attached to Top-Load Washers manufactured March 2011 to October 2016. It is not a brand-wide diagnosis.
Samsung identifies certain top-load washers manufactured between March 2011 and October 2016 as recall candidates and requires model plus serial-number checking.
CPSC describes an impact-injury hazard caused by the washer top unexpectedly detaching during use.